Who you are contracting with

• Legal entity: SNOWWANE LIMITED
• Company number: 13823125
• Registered address: Online company registered in England and Wales
• Jurisdiction of incorporation: England and Wales

Eligibility

• Minimum age to hold an account: 18

The minimum age is not settled. It has to be at least the age of majority where you live, the jurisdiction above is not settled either, and neither is a question this page decides. It is written once, in the register, and the signup form and every store listing then carry the same number. A production build fails while it is outstanding.

If you are agreeing on behalf of a company, you are confirming you can bind it, and this agreement is with that company rather than with you personally.

What you may do

We give you a non-exclusive, non-transferable right to use Tingvar for your own purposes, including commercial ones, for as long as your plan runs. You may quote, publish and act on anything a session produces.

What you own

You keep the rights to your brief and to your transcript. We do not claim ownership of either and we do not use them to train models. We hold them to run the service and to show them back to you, and nothing else. The privacy notice says who else sees them and for how long.

AI output

Tingvar is not legal, medical, financial, investment, employment, insurance or safety advice, and it is not a substitute for a person who is accountable for the decision. You are responsible for checking any figure a persona states before you act on it. The full disclosure, including the incident in our own testing, is a separate document.

AI use and limitations

What you may not do

You may not put credentials, keys, special category personal data, or other people's personal data into a room without a lawful basis for doing it. You may not use Tingvar to plan something unlawful, to harass somebody, or to generate content that impersonates a real person. You may not resell access, scrape the service, or try to extract the personas' instructions. The acceptable use policy carries the full list and the consequences.

Paying, and stopping

Plans renew until you stop them. Cancelling is done on the web in three clicks or fewer from your account page, with no retention screen and nobody to talk to first. A price rise carries 30 days of notice by email with a cancel link in the same message. The billing page carries the refund terms, the withdrawal right and what happens to a part-used period.

Billing, cancellation and refunds

Ending it from our side

We can suspend or close an account that breaks the acceptable use policy, that does not pay, or that we are required by law to close. Except where the breach is serious or a law forbids it, we tell you first and give you a chance to fix it. If we close your account without cause, we refund the unused part of what you paid.

Availability

We do not publish an availability commitment, because we have no operating history to base one on. A number invented before the service has run is a guess with a percentage sign on it. Operational status notices and incident updates go out through support until a status page is deployed, which is scheduled for general availability rather than for launch. An enterprise agreement can carry a contractual commitment once there is history to write one from.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law says cannot be limited. Subject to that, neither side is liable for indirect or consequential loss, and our total liability in any twelve month period is limited to what you paid us in that period. If you claimed the Pitch-Ready guarantee and were refunded in full, that limit is nothing, and we would rather say so here than have you discover it later.

Changes to these terms

We give 30 days of notice by email before a change that reduces your rights takes effect. The version and the date at the top of this page change with it, and the previous version stays available on request.

Governing law

• Governing law: England and Wales

This clause is outstanding. It is held in one register with a named owner and the build refuses to produce a production release while it is unresolved. A contract published with a placeholder in the governing law clause is a failure we found in a competitor's own paper, and we are not repeating it.

Nothing in this clause takes away a consumer's right to bring a claim in the courts of the country they live in.

Version history

Contact

legal@tingvar.com