Your account
Every control the account has, including the two that end it. Nothing here is behind a support ticket and nothing here asks you to talk to a person first.
Every control, one click away
How long each piece is kept
Every period below is a number of days, months or years, or a statement that nothing is written down in the first place. None of them is an adjective. These are the periods the application will enforce, and nothing on this page changes them, because there is no retention setting to choose. The schedule is the same one published on Your data and both pages read it from the same register, so the two cannot come to say different things.
| Item | How long | How to delete it |
|---|---|---|
| Session audio, yours and the personas' | Not retained. Processed while the room is live | Nothing to delete, because nothing is written |
| Transcripts and the brief | Kept until you delete them, then gone within 30 days including backups | Delete a session yourself, or delete the account |
| Session metadata, such as duration and floor share | 24 months, then aggregated | Aggregated records carry no identifier |
| The one question a session ends on | Destroyed with the session, so within 30 days of you deleting it | Deleted with the session |
| Server logs | 90 days | Purged automatically |
| Backups | Purged within 30 days of the source being deleted | Automatic, and this is the number questionnaires ask for |
| Billing records | 7 years | Tax law requires them, so they survive a deletion request |
| Consent records | 6 years after the consent is withdrawn | Kept to evidence that the choice was honoured |